Kayako’s leading customer service platform features ticketing and live chat, enabling you to drive customer success through simplicity, speed, and personalization across the customer journey.
CUSTOMER JOURNEY VISUALIZATION
Keep Track of All Customer Interactions In One View
Surface every interaction your customer has with your business so your service team can deliver personalized support.
SELF SERVICE PORTAL
Understand What Your Customers Need
Sometimes, your customers don't want to talk. With Kayako, they don't have to. Your Help Center lets them find answers.
A great customer experience is the only way to defend and grow your business. Kayako is a messaging-first, unified support platform that enables an effortless customer experience and allows teams to:
- Increase customer loyalty, retention rates and lifetime value.
- Focus on high-value interactions and customer advocacy.
- Get a complete view of the Customer Journey with unified conversation views layered with customer interactions and other information.
- Leverage a single interface regardless of channel, and access live communication.
- Collaborate across channels, devices, and departments, instead of in siloed, ticketed interactions.
Included in Kayako:
- Live Chat: See Customer Journey and related activity at a glance.
- Deliver Personalized Support: Surface every interaction your customer has had with your business into the support process.
- Integrated Data: Log customer site visits, purchases, shipping history or marketing emails, and capture events from your own product, app or service.
- Access Info Quickly: No need to ask additional questions when the information your team needs to respond quickly is right at your fingertips.
A shared email, chat, and social inbox for small teams
$15 per agent per month
Customer service software for growing teams
$30 per agent per month
Customer service software for larger teams and businesses
$60per agent per month
To view how this works click this here to view video.